Lattix support

Practical help, directly from the developer.

If Lattix is not behaving as expected, get in touch. There is no account portal or automated support queue.

Useful answers

Before you contact support.

Why can’t I create a customer PDF?

Lattix lists anything still missing in Present. Complete the business identity, customer details, scope and prices before generating the quote.

Does Lattix require LiDAR?

No. Manual scope entry is always available. Room capture appears only on supported iPhone and iPad hardware.

Where is my information stored?

Lattix stores jobs, scope, prices and photos locally in private app storage. There is no Lattix account or cloud-sync service.

What should I include in a support email?

Include the Lattix version, device model, iOS or iPadOS version, what you expected and the steps that caused the issue. Do not send customer details or photos unless necessary.